Terms & Booking Conditions

These terms apply when you book any service with Abdulsamad Hamid trading as AutoNexMobile ("we", "us"). By booking with us you agree to them.

1. Services we provide

We are a mobile mechanic and pre-purchase inspection service operating across Greater Manchester. We travel to your chosen address and carry out the work agreed at the time of booking.

2. Pricing & quotes

• Fixed prices — most inspections and standard jobs are shown at a fixed all-in price including parts and labour.
• "From" prices — some jobs (e.g. brakes) are quoted "from" a starting price because the final cost depends on your specific vehicle and part choice. We'll confirm the exact price before starting work.
• WhatsApp / phone quotes — bespoke jobs are quoted after we've gathered enough detail. Quotes are valid for 14 days unless stated otherwise.

3. Deposits & cancellations

A deposit is taken online at the time of booking to secure your slot. The remaining balance is due on completion.

• Booking deposits secure your appointment slot and are deducted from the final bill.
• Cancel or reschedule 48 hours or more before your appointment: full deposit refund, or transfer to a new date — your choice.
• Cancel less than 48 hours before your appointment: the deposit is non-refundable, as the slot can rarely be refilled at short notice. One free reschedule is offered as an alternative.
• If we cancel or cannot attend for any reason: full deposit refund, no exceptions, processed within 3–5 working days to your original payment method.
• No-shows (we arrive and cannot access the vehicle or reach you within 20 minutes): deposit is forfeited.
• Refunds are processed via Stripe to the original payment method.
• Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

4. Your cancellation rights (Consumer Contracts Regulations 2013)

Because you book online, you generally have a 14-day right to cancel the contract for any reason. However, if you ask us to start the work within that 14-day period and you agree to that in writing (including by ticking a consent box or replying by email), you accept that:

• you can still cancel, but you will pay for any work already carried out; and
• once the work is fully performed, you lose the right to cancel.

To cancel, email info@autonexmobile.co.uk or call 07538 982658.

5. Warranty

All labour we carry out is covered by a 12-month workmanship guarantee. Parts we supply are covered by the manufacturer's warranty (typically 12 months or 12,000 miles). If a part we fitted fails within its warranty period, we'll replace it free of charge. The warranty does not cover damage caused by misuse, accident, tampering by a third party, or normal wear and tear.

6. Access and safety

You (or the vehicle keeper) must provide safe, legal off-road access for us to work on the vehicle. If we arrive and cannot safely work on the vehicle (for example, no space, unsafe ground, or the vehicle is inaccessible), we may charge a reasonable call-out fee.

7. Limitation of liability

We do not exclude liability for death, personal injury caused by our negligence, or any liability we cannot lawfully exclude (including your rights under the Consumer Rights Act 2015). Subject to that, our total liability for any claim arising out of a booking is limited to the amount you paid us for that booking.

Pre-purchase inspections are a visual and diagnostic snapshot on the day; they cannot predict every future failure or reveal faults hidden without dismantling.

8. Complaints

If something goes wrong, please contact us first at info@autonexmobile.co.uk and we'll do our best to resolve it. Most issues can be sorted quickly and fairly.

9. Governing law

These terms are governed by the law of England and Wales, and any disputes will be dealt with by the courts of England and Wales.